Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
AI without workflows is just expensive advice Most companies have AI. Few have the data to ground it, the workflows to deploy it, and the security to govern it. ServiceNow® is the only platform built for all of it, so AI doesn't just think. It acts. See AI Control Tower Request Demo May 5–7, 2026 | Las Vegas It’s your last chance to makethree days matter for years Three days. Years of impact. Secure your spot at Knowledge 2026 and experience AI in bold, new ways—real‑world, hands‑on, and built around you. Register Now View 2025 Highlights Put AI to workfor people customers employees developers people ServiceNow unites data, AI, workflows, and security on a single platform so AI doesn't just think, it acts. Explore Platform Watch Video
The world works with ServiceNow™
  85%
 of the Fortune 500®      98%
 renewal rate                81B+
 workflows                ServiceNow is the AI control tower
for business reinvention Explore Platform Sense any data Your enterprise data contextualized in real-time. Now AI understands your business, not just the internet. Decide with context Any AI model, grounded in your enterprise context and data to make aligned, auditable decisions. Act across workflows Autonomous workflows execute across every application and department, turning AI into real business outcomes. Secure at scale Built-in guardrails ensure every AI action and identity is secure, compliant, and approved as it happens.
Delivering autonomous
workflows across every corner
of your business Customers Employees Data + AI + Workflows + Security IT CRM App Development Employee Experience UNITE
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WORKFLOWS IT CRM Employee Experience Risk and Security App Development IT leaders are made in this moment Your Autonomous Workforce is already on the way. Ground, govern, and guide every AI action towards real business outcomes. Learn More CRM built to help customers, not just track them End the runaround. Resolve cases, close deals, and serve customers with a platform built for action. Learn More Stop searching, start solving AI that's not just talk. It knows your business and gets work done end to end. Learn More Security built to act, not just alert One AI platform that sees every asset, identity, and vulnerability so your team can defend instead of just respond. Learn More Build anywhere, run on ServiceNow Vibe code from the tools your team already uses. Every app that lands on ServiceNow is governed, connected, and built to run across your enterprise from day one. Learn More Explore Solutions Replay UNITE
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This is what business transformation looks like 48K employees successfully onboarded in one day Video CTA Learn More 7X faster case resolution Video CTA Learn More 3M customer support calls deflected annually
 Video CTA Learn More 30K+ hours reclaimed annually Video CTA Learn More See why the world’s top organizations choose ServiceNow Ranked #1 in the Building and Managing AI Agents Use Case Video CTA 6x Consecutive Leader in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms Video CTA ServiceNow named a leader in 4 Gartner® Magic Quadrant™ Reports Video CTA ServiceNow named a leader in the 9 Forrester Wave™ Reports Q1, Q2, Q3, Q4 2025, Q2, Q4 2024, and Q4 2023 Video CTA

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025
Gartner, Magic Quadrant for Business Orchestration and Automation Technologies, Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, 15 October 2025
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Akash Jain, Kyle Davis, Adrian Leow, 28 July 2025

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Enterprise Service Management, Q4 2025
The Forrester Wave™: Digital Process Automation Software, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
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What’s new now View Workflow View Analyst Reports BLUEPRINT ServiceNow’s Blueprint for Agentic Business AI that’s anchored inside workflows with operational context and governance is better for your business, even at the enterprise scale. Video CTA Get Blueprint REPORT The CX Shift: A Study of Customer Expectations in the AI Era Video CTA Read Report PRESS RELEASE ServiceNow announces a complete AI-native experience across all products and packages Video CTA Read Press Release PRESS RELEASE ServiceNow + Armis close the visibility gap for managed, unmanaged, and IoT devices Video CTA Read Press Release Let’s put AI to work Explore all the ways ServiceNow can put AI to work for your people. Connect with us Talk to a ServiceNow expert and see how a single platform can solve your most pressing needs. Explore demos See it in action. Get hands-on with the ServiceNow AI Platform.
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